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CONTACT

Please reach out to us at nexuspickleballusa@gmail.com

Or call us
(727) 753 8323

WARRANTY POLICY

We offer a 6 month warranty on our paddles.

This means manufacturer defects and workmanship. (Please still contact us and we will see what we can do, we require pictures and description of the issue.)

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Return Policy

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Nexus offers a 30 day paddle test drive no questions asked returns. However, the paddle must be in good condition, only normal wear is allowed for a full refund. We will require you to send us pictures before the return. If you decide to return the paddle within the 30 days, you will be charged a small restocking fee of 20% plus you will be required to pay for return shipping. USPS is the most cost effective option. This fee is designed to offer players a low-risk opportunity to test our paddles for only the cost of the restocking fee and return shipping.

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*Paddles purchased before Sep. 17 2024, do not apply to the above policy. For paddles purchased before Sep. 17 2024, you have a 10 day no questions asked return policy. The paddle must not be damaged more than normal wear and tear. Customer pays return shipping and is also charged a 20% restocking fee. 

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If you have the paddle past 30 days, you may return the paddle for a full refund, if the paddle is entirely new, unused, and in its original packaging and condition. The refund will be applied when the paddle/paddles has been revived by Nexus Pickleball USA.

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To initiate a return under either policy, kindly reach out to us at nexuspickleballusa@gmail.com. Please note that returns without prior authorization will not be accepted.

Feel free to contact us at nexuspickleballusa@gmail.com with any additional questions regarding your return.

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What we don't cover:

-Abuse, negligence and or normal wear and tear

-Modifications made to the paddle

-Paddle graphics fading

-Hitting something other than a pickleball.

-The person who is submitting the warranty claim is not the original purchaser

-Did not purchase the paddle from NEXUS PICKLEBALL USA

Where to Find Us

Phone: (727) 753-8323

Hours: M-F 5pm-9pm EST | Sat-Sun 10am-8pm

Locations: Tampa Bay, St. Pete and Bradenton

FLORIDA

Contact Us: (727) 753-8323

Hours: M-F 5pm-9pm EST | Sat-Sun 10am-8pm

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